Return and Refund Policy
At Azriel Light, customer satisfaction is our priority. Please review our return and refund policy carefully before making a purchase.
1. Eligibility for Returns
- We only accept returns for defective or incorrect items.
- Requests for returns must be made within 7 days of receiving the product.
- The product must be unused, in its original packaging, and include all accessories.
2. Non-Returnable Items
- Products that are damaged due to misuse or improper handling.
- Items that show signs of wear and tear.
- Any product returned beyond the 7-day window.
3. Return Process
- Contact us at [email protected] within 7 days of receiving your order.
- Provide your order details, proof of purchase, and photos of the defective or incorrect item.
- Once approved, we will provide return instructions.
- Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refund Policy
- Refunds are only issued for defective or incorrect items after inspection.
- Refunds will be processed within 7-10 business days after we receive and verify the returned item.
5. Exchanges
- If you receive a defective or incorrect item, we offer an exchange for the same product.
- Exchange requests must be made within 7 days of receiving the order.
6. Contact Information
For any return or refund inquiries, please contact us at: Email: [email protected]
By purchasing from Azriel Light, you agree to this Return and Refund Policy.